Take the free Practice Assessment to validate your knowledge.Study the relevant self-paced content on Microsoft Learn or sign up for an instructor-led training event.To prepare for the exam, we recommend that you: It is recommended for tech-savvy individuals with some basic knowledge of business functions like marketing, sales, and services. Demonstrate capability in Dynamics 365 customer engagement capabilities to move to the next level.Highlight your understanding of business operations and customer engagement.Understand the core capabilities across the Dynamic 365 customer engagement apps.The Microsoft Certified: Dynamics Fundamentals (CRM) certification could be a great fit for you if you’d like to: The automation of the sales, service, and support lifecycles.
Whether you are a business stakeholder, functional consultant at the start of your career or a student, this certification is a validation of your broad knowledge of the customer engagement apps in Microsoft Dynamics 365, including:
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